1. Introduction
Welcome to JDLove, your go-to online betting and gaming platform built for Filipino players. JDLove ("we," "us," or "our") is committed to protecting the privacy of every user who registers and plays on our platform at jdlove.best. This Privacy Policy explains what personal data we collect, why we collect it, how we use it, and what rights you have as a data subject under Philippine law.
By creating an account and using the JDLove privacy-protected services, you agree to the practices described in this policy. If anything is unclear, you are always welcome to reach out to our Privacy Officer before you proceed.
This policy applies to all JDLove services — from sports betting and jackpot slots to fishing games and our referral programme. Whether you're placing a quick bet on a PBA game or spinning the reels on a jackpot slot, the same privacy commitments apply across the board.
Quick summary: JDLove only collects the data it needs, keeps it secure, never sells it to advertisers, and gives you full control over your own information. Simple as that.
2. Information We Collect
To give you a safe and personalised JDLove experience, we collect several categories of data. Here's a transparent breakdown of what we gather and why.
| Data Category | Examples | Why We Need It |
|---|---|---|
| Registration Data | Full name, email address, date of birth, mobile number | Account creation, age verification, and identity checks required by our licensing obligations |
| Identity Verification | Government-issued ID (e.g., PhilSys ID, passport, driver's licence), selfie photo | KYC (Know Your Customer) compliance and anti-fraud measures |
| Financial Data | GCash number, Maya wallet ID, bank account name and last four digits | Processing deposits, withdrawals, and verifying transaction ownership |
| Usage & Activity Data | Games played, bets placed, session duration, device type, IP address | Platform improvement, responsible gaming monitoring, and security anomaly detection |
| Communications | Support chat logs, emails, in-app messages sent to JDLove | Resolving your concerns and maintaining service quality records |
| Cookie & Analytics Data | Browser type, pages visited, referral source, click behaviour | Improving site performance and understanding what content is most useful to players |
We do not collect sensitive personal information such as your religion, ethnicity, political views, or health records. We also do not knowingly collect data from individuals under 21 years of age, in line with Philippine regulations on online gambling.
3. How We Use Your Information
JDLove uses your personal data only for legitimate and specific purposes. Here's a clear list of what we do with the information we collect:
- Account management — Creating, maintaining, and securing your JDLove account and player profile.
- Transaction processing — Handling your GCash, Maya, GrabPay, InstaPay, and bank transfer deposits and withdrawals accurately and promptly.
- Identity and age verification — Ensuring you meet the minimum age requirement and fulfilling KYC obligations required by our gaming licence.
- Personalisation — Tailoring promotions, recommended games, and bonus offers to your preferences so you see content that's actually relevant to you.
- Customer support — Responding to your queries, complaints, and feedback in a timely manner.
- Responsible gaming — Monitoring gameplay patterns to identify potential problem gambling behaviours and providing intervention where necessary.
- Security and fraud prevention — Detecting unauthorised account access, duplicate accounts, money laundering, and other fraudulent activity.
- Legal compliance — Meeting our obligations under Philippine laws including RA 10173 (Data Privacy Act), AMLC regulations, and our gaming licence conditions.
- Platform improvements — Analysing aggregated, anonymised usage data to improve JDLove's features, performance, and user experience.
- Marketing communications — Sending you promotional offers and updates about new features via email or SMS, but only if you have opted in to receive them. You can opt out at any time.
Opt-out anytime: If you no longer wish to receive marketing messages from JDLove, simply update your communication preferences in your account settings or contact our support team. We'll take care of it right away.
4. Sharing Your Information
JDLove does not sell, trade, or rent your personal information to any third party for commercial gain. Full stop. However, to operate our platform and comply with the law, we may share your data with specific categories of partners and authorities:
- Payment processors — GCash, Maya, GrabPay, Coins.ph, InstaPay/PESONet networks, BDO, BPI, UnionBank, and Visa/Mastercard networks receive only the data necessary to process your transactions.
- Identity verification providers — Third-party KYC service providers help us verify your identity documents securely. They are contractually bound to use your data only for this purpose.
- IT and cloud service providers — Hosting, analytics, and security vendors who process data strictly on JDLove's instructions under data processing agreements.
- Regulatory authorities — Philippine regulatory bodies, law enforcement agencies, and courts if required by a valid legal order, warrant, or our gaming licence obligations.
- AMLC reporting — The Anti-Money Laundering Council of the Philippines may receive transaction reports as required under RA 9160 and related regulations.
- Fraud prevention networks — Aggregated, pseudonymised risk signals may be shared with industry fraud prevention services to protect all players.
Any third party that receives your data is required to maintain appropriate security measures and use your data only for the specified purpose. We do not allow them to use it for their own marketing.
5. Your Rights as a Data Subject
Under the Philippine Data Privacy Act of 2012, you have clearly defined rights regarding your personal information held by JDLove. We want to make sure you know exactly what you're entitled to:
- Right to be informed — You have the right to know what personal data JDLove collects and how it is used. This Privacy Policy is your primary source of that information.
- Right of access — You can request a copy of the personal data we hold about you at any time. We'll respond within 30 days.
- Right to rectification — If any of your personal information is inaccurate or outdated, you have the right to have it corrected promptly.
- Right to erasure — Also called the "right to be forgotten," this lets you request deletion of your personal data, subject to certain legal retention obligations.
- Right to object — You can object to the processing of your data for direct marketing or other purposes not strictly necessary for your account.
- Right to data portability — You can request your data in a structured, machine-readable format if you wish to transfer it elsewhere.
- Right to lodge a complaint — If you believe your data rights have been violated, you may file a complaint with the National Privacy Commission (NPC) of the Philippines.
To exercise any of these rights, contact JDLove's Data Protection Officer at support@jdlove.best. We take all requests seriously and will respond within the timeframe required by law.
6. Cookies and Tracking Technologies
JDLove uses cookies and similar technologies to make our platform work properly and to improve your experience. Here's what we use and why:
- Essential cookies — Required for basic site functionality, including keeping you logged in and processing transactions. These cannot be disabled.
- Performance cookies — Help us understand how players navigate JDLove so we can improve page load times and fix errors faster.
- Functional cookies — Remember your preferences such as language settings, preferred game categories, and notification choices.
- Analytics cookies — Collect aggregated, anonymised data about site traffic and user behaviour to guide product decisions. We use this data to make JDLove better for everyone.
You can manage your cookie preferences through your browser settings at any time. Note that disabling essential cookies may affect the functionality of your JDLove account. We do not use advertising or retargeting cookies that track you across other websites.
7. Data Retention and Storage
JDLove retains your personal data for as long as your account is active and for a period thereafter as required by law. Specifically:
- Account data is retained for a minimum of 5 years after your last transaction, in line with Philippine anti-money laundering regulations.
- Transaction records are kept for 10 years as required under AMLC reporting obligations.
- Identity verification documents are retained for as long as required by our gaming licence conditions.
- Customer support communications are retained for 2 years to allow for dispute resolution.
- Marketing consent records are kept until you withdraw consent, plus a reasonable period thereafter for compliance evidence.
Once the applicable retention period has expired, your data is securely deleted or anonymised so it can no longer be linked back to you as an individual.
Your data is stored on servers located within secure data centres. Where data is processed by third-party service providers, we ensure that appropriate contractual safeguards are in place to protect your information in accordance with Philippine data protection standards.
8. Security Measures
Protecting your personal data is a priority we invest in seriously at JDLove. Our security framework includes:
- 256-bit SSL/TLS encryption on all data in transit between your browser and our servers.
- AES-256 encryption for sensitive data stored in our databases, including identity documents and financial information.
- Two-factor authentication (2FA) available for your account to prevent unauthorised access.
- Regular penetration testing and security audits conducted by independent cybersecurity experts.
- Role-based access controls ensuring that only authorised personnel can access specific categories of player data.
- 24/7 monitoring for suspicious login attempts, unusual transaction patterns, and potential data breaches.
- Incident response plan — In the unlikely event of a data breach affecting your rights, JDLove will notify you and the National Privacy Commission within 72 hours as required by law.
Your part matters too: Please keep your JDLove password confidential and enable 2FA on your account. Never share your login credentials with anyone, even someone claiming to be JDLove staff. Our team will never ask for your password.
9. Children's Privacy
JDLove's services are strictly for adults aged 21 years and above, as required by Philippine law for online gambling platforms. We do not knowingly collect or process personal data from individuals below the minimum age. During registration, we verify your date of birth and require government-issued ID confirmation.
If we become aware that a minor has created an account or provided us with personal data, we will immediately suspend the account, delete the data, and report the incident to the appropriate authorities if required. Parents or guardians who believe their child may have registered on JDLove should contact us immediately at support@jdlove.best.
10. Changes to This Privacy Policy
JDLove may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we will notify you through one or more of the following methods:
- A notice displayed prominently on the JDLove website and app
- An email notification sent to your registered email address
- An in-app push notification or message to your account
The updated effective date will always be shown at the top of this page. We encourage you to review this Privacy Policy periodically so you stay informed about how JDLove is protecting your information. Continued use of JDLove's services after a policy update constitutes your acceptance of the revised terms.
11. Contact Our Data Protection Officer
If you have any questions, concerns, or requests relating to your personal data and JDLove's privacy practices, please don't hesitate to reach out. Our dedicated Data Protection Officer is here to help:
support@jdlove.best
Response Time
Within 30 days as required by the Data Privacy Act
Regulator
National Privacy Commission (NPC), Philippines
Support
Live chat available 24/7 inside your JDLove account